Transactional Mail

Transactional mail is one of our mainstay services. We provide the daily production of business-critical secure mail, including statements, insurance documents, renewals and billing.

Transactional Direct Mail Services


Transactional mail is mail that is sent out to your customers, via a mailing company, in order to complete a transaction. The essential focus of a transactional direct mail service is to provide a one-on-one, automatically generated communication with an individual.

Transactional mail is a much more efficient method of informing customers of any changes to their account, including any policy or legal updates. One of the most common examples of its use is the confirmation letter a customer receives after purchasing an item. This letter can contain information on the price, description and expected delivery.

We can manage all aspects of transactional direct mail – from the data to the printing and distribution. Get in touch with our team using the form below.

transactional mailing service
Chris: Mailing Machine Maintenance

Secure Mailing House

We provide a high level, secure transactional mail services. We work to ISO27001 quality standards, driven by a file-based audit and oversight system. Our system uses 2d barcode technology to read in, and read out each direct mail item which allows for accurate direct mail reporting.

15 Common uses of Transactional Direct Mail

For more information on the common uses of transactional mail and the benefits of outsourcing to mailing houses – you can read more here.

  1. Order Receipts
  2. Customer Thank You
  3. Invoices
  4. Account Statements
  5. Debt or Loan Collection Letters
  6. Renewal Letters and Cycles
  7. Account Changes
  8. Changes to Terms and Conditions and Customer/Business Agreements
  1. Account and Membership Preferences
  2. Welcome Packs for New Sign Ups or Customers
  3. Application Forms and Letters of Authority
  4. Confirmation of Details
  5. Access or Pin Numbers
  6. Physical Items
  7. Duty of Care

Transactional Mail Production and Automation

Our team have years of experience in providing transactional mail and B2B direct mailings for hundreds of clients across the UK. Over the years, we’ve perfected our process; automating the sorting of data, printing, folding and enclosing to improve processes and increase turnaround. We use predetermined and audited rules for the PAF validation of data, data processing and the segmentation of data – allowing you to personalise your mail. Our printing processes for transactional mail are regularly maintained and are fast and efficient, also able to provide a full audit trail.

We can maintain high volume, continuous transactional direct mail, across both digital printing and laser machinery. Our direct mail fulfilment envelope capabilities also use intelligent enclosing technology.


“We have found Washington Direct Mail to be completely reliable and pro-active with all the work they have processed for us” Elain Mojarab, Gateshead Council

Account and Campaign Management

As a leading UK mailing house, we strive to offer the best possible service and ensure your direct mail campaign is effective. As such, we provide a dedicated team of account managers. The team have experience in working with many customers and the transactional mail process and will aid in delivering projects on time and on budget, with accuracy and complete transparency.

Get in touch with a member of our team if you wish to learn more about what we can do for your business.

Get A Free Transactional Direct Mail Quote

Online Quote

Complete our quick form and a member of our team will get back to you as soon as possible.

Call Us

Or speak to one of our direct mail specialists to discuss your direct mail requirements.

Call Us Today On: 0191 487 5148
Request a Callback
Request a Quote